IT Support Technician with AI
– Training Program
Master real-world hardware, software & support skills — from keyboard to kernel.
What You’ll Learn:
How to build, fix, and support real computers and laptops
Use professional tools like Task Manager, Command Line, and Device Manager
Microsoft Word, Excel & PowerPoint for real workplace performance
Network setup, routers, IPs, and internet troubleshooting
Windows & Linux operating systems – installation, maintenance, recovery
Cybersecurity basics: viruses, ransomware, device protection
Help desk operations, remote troubleshooting, and digital ticketing
Everything you need to support users from anywhere in the world
Perfect for:
IT Support Technician
Remote Help Desk Analyst
Technical Support Agent (Cloud, SaaS, MSPs)
Entry-Level Systems or Network Admin
Freelance Computer Technician (Remote/Hybrid)
What You’ll Walk Away With:
Hands-on IT knowledge from the inside out
Confidence using the same tools support teams use globally
Real tech experience you can showcase in CVs and interviews
Preparedness for remote or in-office IT support roles
Readiness to sit for the CompTIA A+ exam (optional but industry-valued)
Course Outline
Week 1 – IT Fundamentals, Hardware & Storage Systems
- IT Fundamentals & Digital Confidence
- PC Hardware: Inside the Machine
- Storage Devices & File Systems
- Computer Assembly & Hardware Troubleshooting
- Understanding System Components
Week 2 – Operating Systems, Software & Technical Support
- Operating System Installation & Configuration
- Windows Fundamentals
- Software Installation & Management
- Application Troubleshooting
- Help Desk & Technical Support Fundamentals
Week 3 – Networking, Connectivity & Mobile Technologies
- Networking Essentials
- Wireless Networking
- Ports, Protocols & Connectivity
- Mobile Devices
- Printers & Peripheral Devices
- Network Troubleshooting
Week 4 – Cloud, Cybersecurity & Career Readiness
- Virtualization & Cloud Computing
- Cybersecurity & Safe Computing Practices
- Professional Practice & IT Documentation
- Customer Service for IT Professionals
- Exam Preparation
- Capstone Project & Job Readiness
CV writing & LinkedIn optimization for IT roles
Interview prep for tech support roles
Internship access through Inspiro partners
Job search tools, follow-ups, and progress tracking
Continued access to practice materials
Course Info
Duration
4 Weeks + 6 Weeks Post-Training Support
Why Choose This Training?
Live Virtual Training – Interactive Zoom classes with practical demos
Experienced Instructors – Trainers with real IT support experience
Hands-On Practice – Hardware labs, troubleshooting tasks, and simulations
Supportive Community – Join our exclusive WhatsApp group for peer learning and Q&A
Certificate of Completion – Strengthen your CV and LinkedIn profile
Career Guidance – CV writing, interview prep, and job readiness for IT support roles